Customer Support Executive @ ARRAK CONSULTING

Job Summary

About the Role
Arrak Consulting is seeking a proactive and customer-oriented Customer Support Intern to support our e-commerce operations. In this role, you will be the first point of contact for customers, ensuring a smooth and positive experience across all touchpoints while gaining hands-on experience in a fast-paced environment.

Role and Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner
• Assist customers with product details, order placement, and payment-related queries
• Handle shipping updates, delivery tracking, returns, and exchanges
• Guide customers throughout the online purchasing journey
• Escalate complex or unresolved issues to relevant internal teams
• Maintain accurate records of customer interactions and resolutions
• Coordinate with internal departments to ensure timely issue resolution
• Stay up to date on products, promotions, and company policies

Required Skills

Skills and Qualification:

• Bachelor’s degree in progress or recently completed
• Strong written and verbal communication skills in English
• Basic understanding of customer service or e-commerce (preferred)
• Familiarity with Shopify or similar platforms is a plus
• Proficiency in Microsoft Office and general computer applications
• Strong problem-solving and interpersonal skills
• Ability to multitask in a fast-paced environment
• Willingness to work 6 days a week in a fixed day or night shift

Preferred Skills:

• Exposure to CRM or helpdesk tools
• Basic understanding of shipping and order fulfillment processes
• Interest in e-commerce and online retail operations