Customer Support Executive @ ibex.

Job Summary

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude.

Role and Responsibilities:

• Respond to customers professionally to provide information about products and services, take cancellations, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance the organization's reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

What We Seek in You:

• Collaborative mindset
• Customer service focus
• Hands-on problem-solving ability
• The ability to communicate technical information in a simple manner

 

Required Skills

Skills and Qualification:

• Bachelors or above
• Customer support and other job experience preferred
• Communication  Skills Client Acquisition Skills Customer Service Skills
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Learning and Takeaways:
• Unlimited exposure
• A chance to polish your skills
• A great learning environment
• Ample experience to build a future path for yourself
• An opportunity to operate with a highly trained and diversified network of people

If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for! We hire great people who do great work and are deserving of appreciation and rewards.  But this has nothing to do with your experience and credentials. 

The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.