Join the future of fleet management! At AutoTrack, we are a leading provider of innovative vehicle tracking, telematics, and fleet management solutions. We empower businesses to operate more efficiently, safely, and sustainably through real-time data and cutting-edge technology. Our mission is to transform the logistics and transportation industry, one vehicle at a time.
We are a [fast-paced/growing/established] company that values e.g., innovation, customer success, teamwork.
Role and Responsibilities:
Handle incoming calls, emails, and chats from customers in a professional and courteous manner.
Provide accurate information about products, services, and company policies.
Resolve customer issues efficiently and escalate complex cases to the appropriate department.
Maintain detailed and accurate records of customer interactions in the system.
Follow up with customers to ensure their concerns are fully resolved.
Collaborate with internal teams to improve customer experience.
Meet performance targets including response time, customer satisfaction, and quality standards.
Skills and Qualification: