Job Summary

Prime HR is looking for Customer Service Officers for one of its loyal banking customers. The duties and responsibilities follow in line of some mentioned below

  • Priorities and process customer orders and requests submitted by telephone, email, live chat or instant message
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
  • Work as part of the sales team to drive positive company sales results
  • Help customers register online and process their orders
  • Check product availability for customer orders and order or restock items if necessary to satisfy the customer
  • Assist financial department with customers on security checks, accounting inquiries or flagged accounting issues raised by the customer
  • Communicate with customers about their orders, including any delays or changes in delivery

Required Skills
  • Good Communication Skills
  • Time¬†Management Skills
  • Graduation/Bachelor

Details

  • Published:
    10 Nov 2021
  • Industry:Consultants
  • Job Function:Client Services & Customer Support
  • Qualification:Bachelors
  • Experience:Fresh
  • Type:Full Time
  • Shift:Rotating
  • Positions:30