Customer Services Manager - (Branch Operations) @ Bank Makramah

Job Summary

Role and Responsibilities:

• Greet customers, address queries, and manage account opening, closing, and maintenance, including activation of dormant accounts and KYC updates
• Supervise and process transactions within assigned limits, including fund transfers, payment orders, clearing (inward, outward, same day, intercity, and USD), and bill collections
• Ensure adherence to bank policies, SBP regulations, and timely closure of audit observations, while maintaining strict compliance with regulatory standards
• Manage the issuance and cancellation of payment orders, demand drafts, chequebooks, ATM cards, TDR rollovers, and other banking services
• Oversee customer lockers, stop payments, and special account maintenance tasks such as managing deceased accounts, minor accounts, and providing certificates

Required Skills

Skills and Qualification:

• Build strong customer relationships, resolve inquiries and complaints effectively, and ensure smooth and efficient service delivery while promoting relevant banking products
• Demonstrate proficiency in banking processes, maintain accuracy in transactions, ensure compliance with regulations (e.g., AML, KYC), and collaborate with branch teams to meet operational goals