Customer Service/Reception Executive @ Oceania Education and Visa Services Melbourne

Job Summary

Roles And Responsibilities

• Welcome and assist all walk-in clients and visitors professionally.
• Answer all incoming phone calls and redirect them appropriately.
• Log and route client leads (walk-ins, calls) to the relevant department.
• Maintain and update appointment schedules for education and migration teams.
• Ensure reception area is tidy, branded, and client-ready throughout the day.
• Respond to basic WhatsApp and email inquiries and escalate where required.
• Record daily lead data in CRM or logbook accurately and promptly.
• Make follow-up and feedback calls to clients regarding service quality or progress.
• Assist management in preparing counsellor, customer service, and sales reports.
• Support administrative tasks like printing, filing, courier handling, and mail distribution.
• Make outbound calls as directed by the Branch Manager or Social Media Executive.
• Coordinate with the marketing team for front-end promotional support or queries.
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Required Skills

Qualification and Experience

• Minimum Intermediate.
• Experience in data entry, client handling, or customer service.
• Strong written and verbal communication skills.
• High attention to detail, accuracy, and documentation quality.
• Basic proficiency in Microsoft Office and CRM tools.
• Creativity and willingness to contribute to marketing and promotional activities.
• Ability to handle sensitive information confidentially.

Skills and Competencies

• Excellent client-handling and communication skills.
• Strong data entry and documentation management abilities.
• Basic understanding of migration processes (training provided).
• Creativity for content development and promotional initiatives.
• Ability to work in a collaborative, fast-paced environment.