Customer Service Representative @ Sindh Bank

Job Summary

Roles and Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or in-person.
• Address customer concerns, complaints, and feedback in a professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Assist with order placements, cancellations, modifications, and updates.
• Manage customer accounts, ensuring details are up-to-date and accurate.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Provide feedback to management regarding recurring issues, trends, or customer concerns.
• Conduct follow-ups to ensure customer satisfaction after issues are resolved.
• Provide updates on the status of pending requests or orders.

Required Skills

Skills and Qualification:

• Bachelor's Degree.
• Excellent verbal and written communication skills to articulate solutions clearly and effectively.
• Demonstrating patience and understanding in dealing with frustrated or upset customers.
• Managing multiple customer interactions simultaneously while maintaining quality service.
• Ensuring accuracy when handling customer data, orders, and issues.
• Ability to work flexible hours