Customer Service Representative

Job Summary

​Role and Responsibilities:

• Serve as the main point of contact for customers regarding freight shipments.
• Coordinate with carriers, customs brokers, and internal departments to manage logistics.
• Prepare and review shipping documents including bills of lading, commercial invoices, and packing lists.
• Track and monitor shipments; provide timely updates to clients.
• Handle customer complaints and resolve shipment issues professionally.
• Ensure compliance with international trade regulations and company policies
• Maintain accurate customer and shipment records.
• Build and maintain strong relationships with clients through responsive and proactive service.
• Support the sales and operations teams with customer insights and feedback.

Required Skills

Skills and Qualification:

• Minimum 2 years of experience
• At least A-Level
• Communication & Interpersonal Skill
• Organizational & Analytical Skill