Customer Service Officer @ Esire

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Officer. The successful candidate will be responsible for providing outstanding customer service to our clients and ensuring their needs are met in a timely and professional manner.

Key Responsibilities:

• Respond to customer inquiries via email and chat in a prompt and courteous manner.
• Resolve customer complaints and inquiries efficiently and effectively.
• Maintain a high level of product knowledge to effectively assist customers.
• Manage customer account information, including updates and changes.
• Collaborate with internal departments to resolve customer issues.
• Meet or exceed performance goals and customer satisfaction metrics.

Required Skills

Qualifications:

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proven track record of delivering excellent customer service.
• Ability to work flexible hours, including evenings and weekends.
• Previous customer service experience preferred.

Job Location: Garden East, Karachi