Female Customer Service (Dubai Based Position)

Job Summary

This position is Dubai based and the candidates would be placed at Dubai Mall.

Role and Responsibilities:           

• Welcoming and greeting guests, acknowledge, meet and greet all customers.
• Hosting and directing
• Providing information and guidance
• Crowd control and assistance
• Lift and door operations
• Thanking all guests for visiting
• Provide a visible, friendly customer service presence always.
• Assist with bags, coats, prams, wheelchairs and other physical items.
• Receive guests’ items that they would like to deposit, scan them, tag them and store them in a proper and careful manner in the luggage room
• Return deposited guests’ items upon receipt of the tag
• Report any in-collected items at the end of the shift to the supervisor on duty
• Report any missing tags at the end of the shift to the supervisor on duty        
• Operate the Virtual Reality game as per the manual
• Sanitize the Virtual Reality equipment after every use
• Maintain the equipment and ensure that it is used and handled with care to avoid damages
• Assist queues to go through the ticket barriers and screening machines.
• Offer help with escalators, doors and lifts.
• Highlight points of interest and provide information, as requested.
• Control the flow of people to escalators, crossings and walkways.
• Respond to and field any queries at each post throughout the attraction experience.
• Adapt and communicate clearly to a diverse range of customers.
• Consistently demonstrate a fun, polite, helpful approach so all customers feel valued.
• Understand all operational practices to maintain compliance to standards.
• Deal with demanding customers, offering solutions, keeping customers informed regarding the progress of an issue and escalating the problem when required to the Supervisor.
• Works with other departments and external parties to deliver an integrated service.
• Assist with Sky slide operations where required
• For Reel Cinema – the shift may vary from 10hour to 12hour based on requirement
• Casual staff should adhere to Emaar standards, policies & SOP’s
• Flexibility to acquire staff if need arises
• Vendor to ensure all benefits to be given to the casual staff as per UAE labour law

Required Skills

Skills and Qualification:

• Age: 22-30 years
• 1 -2 years  experience in commercial facilities, entertainment zones and kids' friendly atmosphere.
• Candidates should be proficient in English speaking.
• Candidates having experience in Call Centre are encouraged to apply.
• Teachers with good spoken English especially ECD teachers with good spoken English are highly encouraged to apply.
• Previous experience of managing indoor rides, game zones is a plus.
• Employer will offer a total salary of 2200 AED and Accommodation and Transportation (to all Overseas staff) for up to 3 months to help them settle in UAE.
• After 3 months, the total salary would increase to 2700 AED. Then candidates needs to manage Accommodation and Transportation on their own.

Total Salary Offered: 2200 AED - 2700 AED