Customer Facilitation Officer

Job Summary

 Role and Responsibilities:

• Assist customers with inquiries, requests, and complaints in a professional manner.
• Provide accurate information about products, services, and company procedures.
• Guide customers through application processes and other service-related requirements.
• Resolve customer issues promptly or refer them to the relevant department.
• Maintain customer records and update information in the system.
• Ensure customer satisfaction by providing timely and effective support.
• Coordinate with internal departments to facilitate smooth service delivery.
• Follow company policies and maintain professional communication.

Required Skills

Skills and Qualification:

• Minimum Intermediate qualification; a Bachelor’s degree is preferred.
• Fresh candidates and experienced applicants may apply.
• Good communication and interpersonal skills.
• Strong problem-solving and customer service abilities.
• Basic computer knowledge and proficiency in MS Office.
• Ability to work in a team and handle customer queries professionally.

Required Skills: Customer service, communication, problem-solving, coordination, computer literacy, and time management.