Job Summary
We are looking for a proactive and well-spoken Customer Communication Intern to assist in managing customer interactions, responding to inquiries, following up with potential clients, and maintaining positive customer relationships.
Role and Responsibilities:
Communicate with customers through WhatsApp, email, phone calls, and other communication channels.
Respond to customer inquiries professionally and promptly.
Follow up with potential clients and existing customers.
Coordinate with internal departments to address customer queries and concerns.
Maintain customer records, communication logs, and follow-up reports.
Assist in scheduling meetings and sharing service-related information.
Support customer satisfaction and relationship-building initiatives.
Escalate complex issues to the relevant team or supervisor.
Skills and Qualification:
Strong verbal and written communication skills.
Proficiency in English and Urdu.
Basic knowledge of MS Office, Google Workspace, and communication tools.
Good interpersonal, organizational, and follow-up skills.
A positive attitude, willingness to learn, and professional behavior.
Fresh graduates or final-year students are encouraged to apply.
What We Offer
Practical experience in customer communication and relationship management.
Professional development and mentorship.
Exposure to client handling and business operations.
Opportunity for a full-time position based on performance.
Working Hours: Monday to Friday, 9:30 AM – 6:00 PM, with alternate Saturdays as required.