Coordinator Programs (Family Support, Early Childhood Intervention & Healthcare) @ KDSP - A Down syndrome Organisation

Job Summary

Role and Responsibilities:

• Schedule occupational, physical, and speech therapies in coordination with therapists.
• Entertain scheduling requests from parents and therapists.
• Prepare weekly therapist’s monitoring reports.
• Coordinate scheduling and organization of ECI and healthcare activities, conducted physically or virtually involving clients and families.
• Take healthcare referral requests from parents.
• Entertain and schedule appointments for one-time calls, assessments for home plans and parents meeting with HODs.
• Entertain financial aid requests from parents and schedule appointments with financial counsellor.
• Create and manage client’s database.
• Maintain records of all cancellations.
• Keep track of payments being made virtually and physically by parents through receipt generation and proof of payment collection.
• Interdepartmental coordination to pass on or receive relevant referrals and records.
• Facilitate all aspects of family enrichment activities under the supervision of Manager Family Support.
• Schedule Family First Contact meetings (guidance and counselling) with parents and caregivers who wish to register their child with KDSP.
• Liaise with relevant departments to address concerns and needs of parents and caregivers.
• Maintain records of client concerns and queries, ensuring timely and appropriate follow up.
• Any other tasks as assigned by management.

Required Skills

Skills and Qualification:

• Minimum Bachelor’s degree from an HEC recognized institution.
• Minimum 0-1 year of relevant work experience.
• Must have strong computer literacy and proficiency in MS Office Suite.
• Strong written and verbal communication skills.
• Highly organized, responsible and punctual.
• Must possess an engaging personality with the confidence to represent the organization.
• Demonstrated ability to think and work well independently and as part of a team.
• Ability to manage sensitive information and be privy to the importance of confidentiality.