Communication Associate @ The Mind Explorer

Job Summary

Job Summary

The Communication Associate will serve as the first point of contact for students, parents, and visitors, managing front-desk operations, handling inquiries, coordinating schedules, maintaining records, and providing administrative support to ensure smooth day-to-day operations. The role will work closely with the Head of Communications to support effective communication and service delivery.

Role and Responsibilities:

• Serve as the first point of contact for students, parents, and visitors, handling inquiries via phone, WhatsApp, email, and other communication channels.
• Communicate class schedules, reminders, announcements, and program updates in a timely and professional manner.
• Maintain accurate student records, attendance logs, and administrative documentation.
• Assist with admissions, registrations, enrollments, class scheduling, rescheduling, and batch coordination.
• Follow up with students and parents regarding attendance, assessments, renewals, certifications, and other program-related matters.
• Coordinate with instructors to ensure smooth communication and daily operations.
• Support the planning and execution of workshops, events, and program activities.
• Escalate concerns, complaints, or operational issues to the Head of Communications when required.
• Perform general administrative, front-desk, and communication duties as assigned.

Required Skills

Skills and Qualification:

• Intermediate qualification or Bachelor's degree (completed or in progress) in a relevant field.
• Female candidates are preferred.
• Strong verbal and written communication skills.
• Good interpersonal, customer service, and organizational skills.
• Basic proficiency in Microsoft Office and Google Workspace.
• Ability to multitask, maintain accuracy, and work effectively in a fast-paced environment.
• Prior experience in reception, administration, customer service, or a similar role will be an advantage.