Client Success Manager

Job Summary

We're looking for a dedicated Client Success Manager to join our fast-growing company Seedient Digital. To maintain key links between our clients and internal teams.

Role and Responsibilities:

• Act as the main point of contact between Client and Management Team.

• Handle client inquiries, complaints, feedbacks, meetings and emergencies professionally and efficiently.

• Support daily administrative and operational activities related to client service.

• Prepare and maintain client reports, including feedback, progress, and performance.

• Maintain accurate customer, and statistical records.

• Build long-term relationships and ensure client satisfaction and retention.

• Work closely with internal teams to ensure services meet client expectations.

• Report regularly to senior management with insights, client feedback, and suggestions for improvement.

Required Skills

Skills and Qualification:

• Minimum Intermediate
• At least one year of experience
• Competitive base salary + uncapped commissions
• Paid Leaves
• Annual Increments
• Medical Insurance (upon certain criteria)
• Performance-based bonuses
• Trainings
• Collaborative & Friendly environment
• Experience with international clients

 

Working Hours:

• Monday to Friday: 11:00 AM – 8:00 PM (onsite, includes 1-hour break)

• Saturday: 11:00 AM – 3:00 PM (work from home, includes a 30-minute break)

• Location: Onsite – Karachi (Gulshan-e-Iqbal)

 Important Note:

Please do not apply if you do not have relevant experience in client servicing, operations, or a similar role. Only shortlisted candidates will be contacted.