Case Management Assistant @ epb central

Job Summary

Role and Responsibilities:

• Assist Case Managers in coordinating and monitoring client cases and support services.

• Maintain accurate and up-to-date case files, records, and documentation.
• Schedule client appointments, meetings, assessments, and follow-up visits.
• Prepare, organize, and file reports, correspondence, and case-related documents.
• Collect and update client information in case management databases or information systems.
• Communicate with clients, service providers, and partner organizations to facilitate service delivery.
• Track referrals, appointments, and follow-up actions to ensure continuity of care and support.
• Support the preparation of case summaries, reports, and statistical data.
• Ensure all documentation complies with organizational policies, donor requirements, and confidentiality standards.

Required Skills

Skills and Qualification:

• Bachelor's degree in Social Work, Psychology, Sociology, Public Health, Business Administration, or a related field.
• Previous experience in case management, social services, healthcare, humanitarian organizations, or administrative support is preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and case management information systems is an advantage.
• Excellent written and verbal communication skills in English.