Answers incoming calls, greets callers, and responds to inquiries. Provides accurate and helpful information to callers, addressing their questions and concerns. Resolves customer complaints or issues in a professional and courteous manner. Routes calls to appropriate departments or personnel when necessary. Maintains accurate records of calls, including call logs and customer interactions.
Required Skills1. Excellent communication and interpersonal skills
2. Strong customer service skills
3. Ability to multitask and handle multiple calls
4. Problem-solving and conflict resolution skills
5. Basic computer and record-keeping skills