Call Center Agent (Female)

Job Summary

Role and Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service

Required Skills

Skills:

• Minimum Matric to Graduation
• Fresh to 6 Months in DME
• Understand and speak English

Timings: 07:00 PM to 01:30 AM
Market Competitive Salary Package Bonuses and Commission
Pick and Drop only provide to Females. 

Location: Gulshan e Jamal near Millennium Mall, Karachi.