Job Summary

About the Role:
We are hiring enthusiastic and customer-focused Call Center Agents to join our team for selling telecommunications product (SIMs & Packages). As part of our BPO operation, you will support one of the leading telecom service providers by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This is an onsite job and our head office is based in Dubai.

Roles and Responsibilities:

  • Handle inbound and/or outbound calls for telecom customers (mobile, broadband, or TV services)
  • Assist with billing inquiries, technical issues, service upgrades, and plan changes
  • Troubleshoot customer concerns and provide effective solutions
  • Maintain accurate and detailed customer records using CRM systems
  • Meet or exceed daily performance targets including call handling time, customer satisfaction, and resolution rates.
  • Escalate complex issues to supervisors or relevant departments when necessary
  • Follow all company and client protocols and quality standards

What We Offer:

  • Competitive salary plus performance-based incentives
  • Paid training and continuous professional development
  • Opportunities for career advancement within the company
  • Friendly and supportive work environment

Required Skills

Skills and Qualifications:

  • High school diploma or equivalent; college education is a plus (A/O Levels)
  • Previous call center or customer service experience preferred (BPO experience a bonus)
  • Excellent verbal and written communication skills in English (multilingual is a plus)
  • Strong problem-solving skills and customer-first attitude
  • Willing to work flexible shifts, weekends, and holidays as needed
  • Basic computer skills and ability to learn new software quickly

Details

  • Published:
    1 Aug 2025
  • Industry:Media/Communications
  • Job Function:Client Services & Customer Support
  • Qualification:O-Level
  • Experience:Fresh
  • Type:Full Time
  • Shift:Morning
  • Positions:10