call center agent Job

Job Summary

The Call Center Agent is responsible for handling inbound and/or outbound customer interactions via phone, email, chat, or other communication channels. The primary goal is to provide excellent customer service, resolve inquiries, process requests, and ensure customer satisfaction.

Responsibilities

Handle inbound and/or outbound calls professionally
Respond to customer inquiries and provide accurate information
Resolve customer issues or escalate them when necessary
Maintain and update customer records in the database
Meet or exceed performance targets (e.g., call time, resolution rate)
Follow communication scripts and company procedures
Ensure customer satisfaction and build rapport
Escalate complex or unresolved issues to supervisors or specialized teams

Required Skills

Excellent verbal and written communication skills
Active listening and clear articulation
Strong customer service orientation
Patience and empathy when dealing with customers
Problem-solving and conflict-resolution abilities
Ability to multitask (e.g., talking while typing)
Proficiency in using computers and CRM software
Fast and accurate typing and data entry skills
Good time management and organizational skills
Teamwork and collaboration
Adaptability to changing processes and technologies
Attention to detail and accuracy
Ability to handle high-pressure situations and high call volumes

call center agent @ digital cube

Responsibilities

Details