Call Center Agent @ Pronto Solutions LLC

Job Summary

Role and Responsibilities:

• Promoting and selling our company's products and services over the phone, by chatting, or through email
• Answering customer inquiries
• Resolving customer complaints
• Handling customer requests
• Escalating problems/issues to Team Leader, & come up with possible solutions
• Liaison with other departments

Required Skills

Skills:

• Minimum Intermediate
• Excellent communication skills, including writing, speaking & active listening
• Quick learning ability with strong customer service orientation
• Ability to work in a fast-paced environment while remaining calm and professional
• Good problem-solving and critical-thinking skills
• Positive, friendly, approachable disposition
• Must be a good team player
• Adherence to laws and confidentiality guidelines
• Proficient in Microsoft Office Suite with good typing skills

 

Location: Just opposite Taqwa Masjid & Meritorious College A-Level, Block 2, PECHS, Karachi

Timings: Night Shift (9:00 pm to 6:00 am) - Monday to Friday

Experience: Fresh & experienced candidates both are eligible

Minimum Qualification: Intermediate / O-Level

Compensation: Basic salary, fuel allowance and uncapped commission