Job Summary
Role and Responsibilities
- Answer inbound and make outbound calls professionally.
- Respond to customer inquiries and provide accurate information.
- Resolve customer complaints and issues in a timely manner.
- Maintain customer records and update information in the system.
- Achieve daily and monthly performance targets.
Required Skills
Skills and Qualification:
- Minimum Intermediate or Bachelor’s qualification preferred.
- Strong verbal and written communication skills.
- Basic computer knowledge and typing skills.
- Ability to work in a fast-paced environment.
- Good problem-solving and interpersonal skills.
- Fresh candidates can apply; experience in a call center will be preferred