Job Summary
About NPAK Energy
Northern Pakistan Energy Limited, a subsidiary of the Aga Khan Fund for Economic Development's Industrial Promotion Services (IPS), operates under a 30-year Concession Agreement signed with the Government of Gilgit-Baltistan. NPAK Energy is developing the energy system to supply clean, reliable, and affordable electricity in District Hunza, and to demonstrate the applicability of a regionally proven integrated utility model in Pakistan.
The Position
NPAK Energy is launching a new billing system that automatically reads consumption data from connected meters, integrates with the bank and an online payment platform, prints approximately 14,000 bills per month, and sends e-bills and payment confirmations to customers by SMS. To operate this system, NPAK Energy is hiring a Billing Manager. The Billing Manager is a senior role with a genuine, hands-on understanding of the billing software itself, not only general management experience. This position is accountable for the integrity of the entire billing cycle and is the primary point of contact with the billing software vendor, leading a team spanning systems administration, meter data, payments, print & dispatch, and customer service.
Role and Responsibilities
The core responsibilities of the Billing Manager include, but are not limited to, the following:
- Own the end-to-end billing cycle: meter-read intake, bill generation, and dispatch.
- Review and approve bill run before release, including adjustments, waivers and write-offs.
- Manage the relationship and support contract with the billing software vendor.
- Report billing and collection KPIs (billed vs. collected, SMS delivery rates, reconciliation status) to senior management.
- Lead, develop, and coordinate the wider billing team across systems, meter data, payments, and customer operations.
- Customer dispute resolution and complaint handling, metering technologies including AMI, PLC, AMR and prepaid metering.
- Coordination with technical, commercial and customer service departments.
Required Skills
Skills and Qualifiction:
- Bachelor’s degree in Finance, BBA, Accounting, Electrical Engineering (Preferred if combined with billing and utility experience), Computer Science (For utility billing systems), IT (Billing Systems), Preferred Master's degree MBA in Finance Management or a related field.
- At least 3-5 years' experience in a similar position, managing billing, revenue, or utility operations function, ideally in a utility or energy company.
- Genuine, hands-on working knowledge of billing software platforms, not only general management experience.
- Proven experience managing vendor relationships and software support contracts.
- Strong leadership skills, with experience managing multi-functional teams.
- Analytical mindset, with experience reporting KPIs to senior leadership.
- Excellent written and spoken English and Urdu.
- Based in, or willing to relocate to, Hunza District, Gilgit-Baltistan.
- Preference will be given to local candidates.
How to Apply
Interested candidates can apply through the job portals: www.mansab.org and www.akdn.org/career
Please note that only shortlisted candidates will be contacted.