Assistant Manager Programs @ KDSP - A Down syndrome Organisation

Job Summary

Role and Responsibilities:

• Coordinate therapy schedules and booking of appointments for optimized service delivery in the Early Childhood Intervention department.
• Oversee the smooth functioning of early childhood intervention clinics.
• Facilitate all aspects of existing and forthcoming emotional, informational and Peer support
• Programs for parents and caregivers of individuals with Down syndrome.
• Coordinate healthcare referrals to hospitals and other healthcare providers, recording and managing referral data.
• Assist with outreach efforts across Pakistan.
• Organize and maintain accurate documentation and records for both client and terapist in the Early Childhood Intervention department.
• Prepare monthly reports with relevant data for tracking service delivery, outcomes, and program effectiveness.
• Monitor, record, and evaluate the impact of existing and forthcoming programs and identify areas for improvement.
• Maintain a comprehensive repository of referrals and facilitate families with external referrals to relevant services or support systems.
• Conduct Family First Contact meetings (guidance and counselling) with parents and caregivers who wish to register their child with KDSP.
• Liaise with relevant departments to address concerns and needs of parents and caregivers.
• Promote awareness and advocate for the benefits of early childhood interventions on various platforms using evidence-based information.
• Research and initiate new areas for growth within Family Support and Early Childhood
• Intervention, identifying opportunities for collaboration with external organizations.
• Collaborate with the Awareness team to design promotional content and ensure visibility of Family Support services across digital media and publications.
• Maintain records of client concerns and queries, ensuring timely and appropriate follow-up.
• Reconcile monthly payment records from clients with the Finance department.

Any other tasks as assigned by management.

Required Skills

Skills and Qualification:

• Minimum Bachelor’s Degree in Social Science, Psychology, or related field from an HEC recognized institution.
• Minimum 1-2 year(s) of relevant work experience (preferred).
• Must have experience/understanding of monitoring & evaluation processes.
• Must have strong computer literacy and proficiency in MS Office Suite.
• Excellent written and verbal communication skills (English and Urdu) and strong organizing skills.
• Must possess an engaging personality with the confidence to represent the organization.
• Highly organized, responsible and punctual.
• Demonstrated ability to think and work well independently and as part of a team.
• Ability to manage sensitive information and be privy to the importance of confidentiality.