Assistant Manager, Family Medicine Department @ The Aga Khan University Hospital

Job Summary

Role and Responsibilities:

You will be responsible to:

• Ensure smooth functioning of all corporate sites and facilitate the medical team in providing 24/7 medical services at client field locations.
• Assist faculty members with ongoing clinical matters at field sites, organize monthly meetings between medical officers and faculty, and facilitate appraisals and training programs.
• Arrange travel and logistics, ensure medical team coverage, maintain the rota schedule, and prepare site rotation plans for round-the-clock service coverage.
• Manage and process transport reimbursement claims for physicians and nurses.
• Coordinate and ensure timely delivery of pharmacy, medical, and surgical supplies, maintaining accurate charging and documentation.
• Facilitate and support internal and external audits, CME sessions, and workshop activities.
• Maintain and update staff training records, rotation schedules, and compliance documents, including BLS certifications, PMDC registrations, and HR files, to ensure adherence to regulatory standards.
• Manage recruitment and onboarding of senior medical officers by coordinating interviews, expediting HR formalities, and ensuring timely placement at corporate sites.
• Facilitate contract negotiations and renewals in collaboration with relevant departments and stakeholders.
• Prepare quotations and proposals, and identify new business opportunities to support departmental growth.
• Lead and coordinate health awareness programs, health camps, vaccination drives, and wellness activities at corporate premises.
• Represent the department in client meetings, presentations, and promotional events.
• Handle client and staff complaints promptly and professionally, ensuring satisfactory resolution.
• Perform any other related tasks assigned by the supervisor.

Required Skills

Skills and Qualification:

You should have:

• Master’s degree in Healthcare Administration, Business Management, or a related field.
• Minimum 3–4 years of post-graduate experience in a healthcare operations or administrative setting.
• Excellent communication and interpersonal skills.
• Strong leadership skills with the ability to collaborate across multidisciplinary teams.
• Experience in financial analysis, budgeting, and business development/marketing.
• Proficiency in IT and data management tools (e.g., MS Office, Excel, Power BI) preferred.
• Travel required for multiple locations.

Comprehensive employment reference checks will be conducted.