Job Summary
Responsible for acting as a liaison between our Arabic customer(s) and the respective client and ensuring compliance with the process and policies.
Roles and Responsibilities:
- Interact with agents to provide and process information in response to their customers’ inquiries, concerns, and requests about products and/or services.
- Collaborate and build relationships with agents to strengthen service competitiveness
- Communicate timely manner back to agents, track and resolve any issues regarding the service
- Contribute to the customer development role
- Ensure a positive Customer Experience, ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
- Perks & Benefits
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
Required Skills
Skills and Qualification:
- O Levels/Matric or above
- Strong command of both spoken and written Arabic language
- Proficiency with MS Office, particularly MS Excel
- Flexibility & Adaptability
- Customer-centric attitude
- Emotional Intelligence and Critical Thinking
- Self-motivated, assertive, and responsive