Immigration Support Executive @ Oceania Education and Visa Services Melbourne

Job Summary

Roles And  Responsibilities

• Perform accurate data entry for client information, applications, and documentation.
• Communicate with clients to collect necessary documents, clarify case details, and provide updates.
• Support the preparation of Expressions of Interest (EOI), visa applications, and skills assessments (training provided).
• Manage CSR-related tasks and client service coordination.
• Handle front desk management, including walk-in clients and initial query handling.
• Conduct client dealing and professional conversations across phone, WhatsApp, and email.
• Make timely calls and follow-ups to clients and leads to achieve assigned targets.
• Assist in client and customer handling, ensuring a professional and helpful approach.
• Contribute to marketing activities, including promotional videos and social media content creation.
• Maintain organized records in CRM and case management systems.
• Coordinate with migration agents and internal teams to ensure smooth workflow.
• Follow up with clients on missing documents, payments, or additional information.
• Handle confidential information with professionalism and discretion.
• Be available to support additional operational tasks as assigned based on business needs.

Required Skills

 

Qualification and Experience

• Bachelor’s degree in any relevant field (Law, Business, International Relations preferred but not mandatory).
• 0–2 years of experience in data entry, client handling, or customer service.
• Strong written and verbal communication skills.
• High attention to detail, accuracy, and documentation quality.
• Basic proficiency in Microsoft Office and CRM tools.
• Creativity and willingness to contribute to marketing and promotional activities.
• Ability to handle sensitive information confidentially.

Skills and Competencies

• Excellent client-handling and communication skills.
• Strong data entry and documentation management abilities.
• Basic understanding of migration processes (training provided).
• Creativity for content development and promotional initiatives.
• Ability to work in a collaborative, fast-paced environment.