Admission Support Executive @ Oceania Education and Visa Services Melbourne

Job Summary

Roles And Responsibilities

• Assist in preparing and submitting student admission applications.
• Create application drafts and supporting documents for admissions.
• Manage CSR-related tasks and client service coordination.
• Handle front desk management, including walk-in clients and initial query handling.
• Conduct client dealing and professional conversations across phone, WhatsApp, and email.
• Make timely calls and follow-ups to clients and leads to achieve assigned targets.
• Assess student profiles and provide suitable study options based on initial evaluation.
• Conduct calls with students/clients for document collection, clarifications, and follow-ups.
• Maintain accurate records in CRM and admissions management systems.
• Coordinate with the admissions team to ensure timely application processing.
• Support client handling, addressing queries and providing updates promptly.
• Follow up with clients on missing documents, application status, or additional requirements.
• Contribute to team collaboration and maintain professional communication standards.
• Ensure confidentiality of student/client information.
• Be available to support additional operational tasks as assigned based on business needs

Required Skills

Qualification 

• Bachelor’s degree in any relevant field (Education, Business, International Relations preferred but not mandatory).
• Final-year students are welcome to apply.
• 0–2 years of experience in admissions, client handling, or customer service.
• Strong written and verbal communication skills.
• High attention to detail and accuracy in documentation.
• Basic proficiency in Microsoft Office and CRM tools.
• Ability to handle sensitive information confidentially.

Skills 

• Excellent client-handling and communication skills.
• Strong organizational and documentation abilities.
• Ability to assess profiles and suggest suitable study options.
• Collaborative mindset for team interaction and coordination.

Ability to work in a fast-paced, deadline-driven environment