Supervisor, Women Residences Job

Job Summary

Ensure and effective implementation of policies, procedures, and rules in the Women Residences
Communicate on regular and via defined process with the team i.e., other supervisors during the shift change. A proper and complete handover of information is mandatory
Take proper and regular rounds of the property to ensure identification of maintenance needs. Highlight in the complaint logbook and track until completed
Keep check and control of the inventories of the property and ensure to track of operating expenses to keep the costs low
Ensure proper usage of facilities offered to the residents i.e.. Pantry, laundry, common lounges, and washrooms. Advise residents or guests who miss-use the assets of the property and document the details
Be a guest agent by meeting, greeting, and welcoming the new guest/resident during the orientation session along with a proper tour of the property. Be warm and gentle with the new residents/guests
Ensure the rooms and documents of the check-in and check-out residents/guests is prepared and accurate
Attend to the complaints raised by the residents. Seek permission in writing prior to entering any resident’s room. Ensure to attend the complaints within the given TAT (Turnaround time), justify for delays
Be solution oriented, alert, and available for residents at all times
Think out of the box, quick and economical solutions to daily challenges. Share the new requirements recommendations for improvements with the manager /nominee as and when needed.
Recording and monitoring of residents away leaves, maintenance complaints, inventories, guests, and other tracking records which required filing to done properly
Manage the reception area well and keep track of the calls, messages, and visitors, when required
All the residents should be treated equally. Maintain confidentiality and act in a very professional manner and should not develop personal relationship and friendship with the residents
Provide assistance in organizing events and activities at WR
Provide support to manager/nominee in other areas under her assignment/projects or tasks when required
any other tasks as assigned by manager /nominee

Required Skills

Intermediate. Graduation would be preferred.
At least 1 year of relevant / similar nature of job experience
Appropriate knowledge of MS Office (word, excel, power point), outlook and internet
Sound spoken, reading & written English language
Good interpersonal and communication skills, written /spoken/reading English language
Be able to interact with residents and guests both local and international
Good Organizational, time management, teamwork, and decision-making skills
Ability to handle sensitive issues, problem solving and counselling skills
Ability to follow and adhere to policies & procedures
Willing to work in shift duties or flexible hours.

Supervisor, Women Residences @ The Aga Khan University Hospital

Details