Job Summary
One of the Private Institution Located in Karachi is currently accepting applications against the Position of Manager Operations.
The Manager Operations, as part of the Senior Management Team, will report to the Office Bearers (OB) of the concern Portfolio and Executive Officer (EO) of the Institution. S/he will be primarily responsible to ensure the development and management of health related programmes, with the support of partner community Institutions. S/he will perform duties as a catalyst, coordinator, facilitator, reviewer, implementer and reporter and will continuously monitor the programmes for scalability and sustainability, as well as monitoring of reports to be shared with all the stakeholders.
S/he will be based in Karachi will be required to travel across the country as necessary.
General Responsibilities:
- Institutional Collaboration:
Facilitate communication and collaboration with and among Community and AKDN institutions to address the needs of the Health Board. Establish liaison and good rapport with other Community Boards and ensure that all their requirements are duly complied with by the Council tiers on field.
- Community and Public Relations: Contribute on strategic policy issues, Community health needs and perceptions. Consistently focus to ensure that a positive image of the Institution, and Board’s mission and services/program outcomes are presented to relevant stakeholders. Prepare analytical program reports highlighting programmatic activities, especially in relation to the roadmap defined in the End of Term Report and Guidance provided by MHI.
- Performance Monitoring:
Monitor the outcomes achieved from all activities of the Boards to ensure progress towards targets. Contribute to the refinement of monitoring tools and mechanisms. Apprise the OB of Health Board about the budgets, schedule, and outcome variances in program execution.
Specific Duties:
1. Short- and Long-Term Planning, Programming, and Budgeting:
- Work closely with the Office Bearers and Members of the Board in developing, implementing and monitoring the programmes as per health needs of the Community in all regions.
- Work in close collaboration with all the Boards for their health-based needs/programmes on a timely basis.
- Ensure appropriate budgeting for the programs / cash requirements and variance analysis are timely submitted to the Head Office for consolidation and approval.
- Ensure budget compliance and efficiency in operations, as well as work on developing consolidated annual budget.
2. Programmatic Coordination:
- Liaison with the AKDN service arms (AKHSP & AKU) and other portfolios in the development, implementation and desired outcomes of programmes.
- Mobilize the necessary voluntary resources to meet programme objectives in the Regions.
- Provide regular feedback of the programmes to the Office Bearers, as well as recommend improvements and adjustments for achieving the objectives.
3. Monitoring and Evaluation:
- Maintain database of all the beneficiaries who have participated in the health programmes ensuring a tracking mechanism to document the benefits that individuals have derived from those programmes
- Maintain records related to the programmes and interventions by the Council/Board including, but not limited to, the records pertaining to participants’ profiles and programme details.
- Compilation of monthly / quarterly reports of all the programs done at National, Regional or Local level. Prepare annual reports about progress and achievement and help towards retention of health resources.
Required Skills
- S/he must have strong motivational skills, with excellent interpersonal and communication skills.
- S/he must be a team player with strong networking skills, backed by excellent people management skills who can work with a very diverse group of people across all ages and economic strata.
- S/he must be able to multitask, proactive and ability to work under pressure and meet short deadlines.
- S/he should have the ability to work with various internal and external stakeholders and with volunteers.
- S/he must have strong ethics and desire to serve the Community.
- S/he must be willing to travel and should be comfortable with diversity and respectful of others’ beliefs and experiences.
- Experience in setting, attaining, and/or measuring performance indicators and outcomes.
- Experience in working with databases and analyzing data.
- Comfort with public speaking in front of small groups and wider audiences.
- Proficiency in MS Office.
- Experience in preparing programmatic budgets and key deliverables with programmatic approach.
Academic Credentials
- S/he must have a Master’s degree in Health Management, Master’s in Nursing or Health Administration with 2-3 years of experience in social, public or corporate sector.
- Professional qualification in project management or data analysis would be an asset.
Language Proficiency
- Strong communication skills in English and Urdu (both oral and written); ability to understand regional languages will be an added advantage.
Travel and Schedule
- Willingness to work beyond normal working hours and travel within and outside assigned district. Candidate must be able to work during evening hours / split timings.