Manager, Employee Onboarding & Experience @ The Aga Khan University Hospital

Job Summary

The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research, and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.

Reporting to the Director, Shared Services, the Manager will lead in coordinating administrative employee life cycle activities from completion of hiring formalities and employee contract to separation. Employee Onboarding & Experience is the reference point for all administrative activities pertaining to employment. You will ensure new employees adjust to their work environment while making sure our hiring procedures comply with labour laws. You should have strong communication, customer service, and be accomplished at completing reports and maintaining records. Other responsibilities will include:

• Overall responsibility to ensure the timely dispatch of all degrees to along with completed template letters to academic institutions
• Ensure accurate update to HR Systems ensuring completion in a timely manner
• Ensure filing of all verified documents
• Create and update our employee handbook
• Monitor new hire turnover and retention rates
• Ensure Process employment paperwork
• Complete all associated check lists identifying gaps and communicating the same
• Guide existing employees when they move to a new department or position
• Communicate and keep abreast of the progress of the onboarding activity
• Ensuring onboarding activities are completed within agreed SLA’s while managing the customer’s expectations
• Monitor and Review “confirmation due” report on a monthly basis
• Ensure forms are sent out to department heads for review and approval
• Smooth on boarding of expatriates to their new roles
• Process employment paperwork for expats, and communicate necessary information before their onboarding (e.g. contract details, work schedules etc.)
• Schedule as well as overseeing their training sessions
• Monitor and review report quarterly detailing all exited employees with summary of reasons for exit.
• Timely reporting to Talent and other teams on adopting the feedback
• Creating a strategic vision for the team that incorporates the wider vision of HR and the organisation
• Hold weekly/monthly team meetings and monthly one to one meetings to develop and maintain an engaged and motivated team
• Develop and report Monthly KPI’s
• Take an active role in the Shared Service Leadership Team and hold monthly meetings with key stakeholders.

Required Skills

• Master's degree from a recognized institution
• Chartered Institute of Personnel and Development (CIPD) certification will be an added advantage
• Proven track record of leading People/HR administrative support in a large, multi-site, multi-disciplined business
• Ability to analyse data and communicate findings to management
• Creating and measuring KPI’s
• Experience of setting goals and working with managers to ensure the goals cascade to all workers
• Experience of working within a HR/confidential environment.
• Proficient in the use of IT, good working knowledge of Microsoft Applications such as Word, Excel & Outlook
• Ability to communicate effectively with people at all levels, gaining commitment to concepts, ideas, and delivery
• Previous experience of translating complex processes in an engaging, clear, and understandable method
• Able to manage multiple tasks effectively and focus on priorities and deliverables
• Identifies and plans the resources needed to ensure all deliverables are met
• Be the Subject Matter Expert for specific processes and be the escalation point for Associates for complex Support and lead, from a Shared Service perspective on key activities beyond business as usual