Email/Chat Support Specialist - Retail Industry

The Ibex. invites applications for the position of Email/Chat Support Specialist - Retail Industry.

The incumbent will be responsible for acting as a liaison between the largest U.S. based retail giant and its customers through live chat or email. The Specialist will be obliged to maintain the company's worldwide reputation by serving on the frontline of customer experience with  excellent communication skills providing satisfactory solutions to a diverse range of queries.

Duties & Responsibilities:  

• Prompt chat and email response to customers
• Document each customer's question or problem as well as resulting answer or solution
• Develop customer service solutions
• Maintain service level 
   

• Intermediate or above
• Age limit: 18-40
• Excellent communication (verbal and written)
• Proficiency with MS Office particularly MS Excel
• Flexibility 
• Customer-centric attitude
• Problem-solving
• Adaptability 

Interested candidates can apply at above mention link.