Customer Support Representative @ Modisoft Private Limited

• Attend customer calls, prioritizes and responds to customer issues by phone, email and remote support tools.
• Trouble shot and resolves customer technical issues to the customer’s satisfaction
• Escalate un-resolved issues to higher technical team for solution of the cases or development as needed.
• Setup new and existing accounts and installation of Back office/POS and merchant services with other devices that are compatible with our products.
• Utilizes product knowledge to describe functions, features and details to customers over the phone.
• Performs other administrative duties and special projects associated with Customer and Technical support.
• 3rd Night Shift

Applicant must have a fluent expression of English

3rd Night Shift