Customer Support Executive

Job Summary

The primary job roles and responsibilities of a customer support executive include: A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. Maintaining records of transactions and interactions.

Required Skills

• Having the ability to read, write, and speaks English fluently
• Qualification: Minimum Bachelors. (Bachelors in process students may also apply)
• E-commerce store support he can take care of returns, product queries, order status Etc
• English communication and computer proficiency is required.
• Web savvy individual with in-depth knowledge of the Internet, search engines, and eCommerce
• Site functionality.
• Strong phone contact handling skills and active listening.
• Proven customer support experience is mandatory.
• Customer orientation and ability to adapt/respond to different types of characters.
•  Manages complex transaction or emotional customer situations promptly and professionally.
• Excellent communication and presentation skills.
• Ability to multi-task, priorities, and manage time effectively.
• Should be able to assure 100% customer satisfaction.
• Communicate timely correspondence back to customers, track and resolving any issues regarding product.
• Answer calls professionally and provide information about products and service.
• Maintain healthy relationships with existing customers to retain them.
• Responding to the customer’s queries within the given time frame.