Job Summary

The primary job roles and responsibilities of a customer support executive include: A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. Maintaining records of transactions and interactions.

Required Skills
  • Having the ability to read, write, and speaks English fluently
  • Qualification: Minimum Bachelors. (Bachelors in process students may also apply)
  • E-commerce store support he can take care of returns, product queries, order status Etc
  • English communication and computer proficiency is required.
  • Web savvy individual with in-depth knowledge of the Internet, search engines, and eCommerce
  • Site functionality.
  • Strong phone contact handling skills and active listening.
  • Proven customer support experience is mandatory.
  • Customer orientation and ability to adapt/respond to different types of characters.
  •  Manages complex transaction or emotional customer situations promptly and professionally.
  • Excellent communication and presentation skills.
  • Ability to multi-task, priorities, and manage time effectively.
  • Should be able to assure 100% customer satisfaction.
  • Communicate timely correspondence back to customers, track and resolving any issues regarding product.
  • Answer calls professionally and provide information about products and service.
  • Maintain healthy relationships with existing customers to retain them.
  • Responding to the customer’s queries within the given time frame.


  • Published:
    6 Mar 2020
  • Industry:Information Technology
  • Job Function:Client Services & Customer Support
  • Qualification:Intermediate
  • Experience:1 Year
  • Type:Full Time
  • Shift:Evening
  • Positions:2