Customer Success Manager (E-commerce) - Amazon, FBA, FBM, Dropship @ GE Solucions

Job Summary

GE Solucions is currently looking for an experienced individual with exceptional management skills and expertise on various E-Commerce Platforms, The role involves the process of building a direct relationship with customers and providing them with a timely value proposition, performing a variety of tasks with your customer success team.

Responsibility:

• The Manager will be responsible for providing Customer Support and Managing Relationships with customers from the US/UK Region.
• Analyzing customer data to improve customer experience, leading to sustainable business growth.
• The Customer Success Manager has to plan and initiate the different strategic processes to handle customers on various E-commerce Platforms such as eBay, Amazon, Walmart & others
• Manage the entire Customer Support Team, suggest ways, and provide timely feedback to the team for enhancing customer experience.
• Solving Complexities related to a Customer Case and providing the best possible solutions.
• Suggest Improvements for retaining customers and suggest new ideas for acquiring more customers leading to revenue growth.
• Creating a positive work environment and motivating the team to achieve the desired objectives by identifying gaps and suggesting ways of improvement.

Required Skills

Requirements:

• Minimum 3 years of experience in Customer Support Management.
• Experience in E-Commerce Sales and Strategy planning is a MUST.
• Hands-on expertise in US Marketplaces like eBay, Amazon, Walmart, Wish, Etsy, etc.
• Knowledge about Major Ecommerce Models like dropship, Retail arbitrage along with Amazon FBA, FBM, and PL.
• A Self – Starter who seeks challenges with exceptional communication and interpersonal skills.

Offerings:

• Market Competitive Salary
• Performance Bonus & Perks
• Career Progression
• Insurance & Paid Time Leaves