Customer Service Executive @ Esire

Job Summary

We are seeking an experienced customer service resource to join our growing team. The incumbent will be responsible for;

Job Description

• Handling international customers via email & other support platforms.
• Responding to the email regarding products and services.
• Replying to customer’s emails for queries and complaints received.
• Convincing the customers while portraying the positive image of the company. 
• Resolving the disputes (Payment, Negative feedback) of customers by convincing them.
• Follow-up & coordinate with different departments.

Required Skills

• Must have excellent English writing skills.
• 02-03 years of experience in dealing with international customers.
• An E-commerce experience will be preferred.
• Eagerness & ability to learn.