Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.
Required Skills
Strong Inter Personal Communication
Basic knowledge of computer
Fluently speaks English
Punctual and target oriented
Details
Published:
10 Nov 2021
Industry:Call Center
Job Function:Client Services & Customer Support
Qualification:Matriculation
Experience:Fresh
Type:Full Time
Shift:Evening
Positions:25
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