Job Summary
Ibex is seeking applications for the position of Aviation Support Specialist.
Position Summary:
The Aviation Support Specialist within the Operations department will be responsible for booking flights and handling reservations for customers. We are looking for candidates who possess knowledge about airline services, ticketing, etc. as well as having experience in Cryptic Command GDS (Sabre, Apollo, or Amadeus) is a must. The Representative will be directly assisting customers via phone call, email/chat, and back-office by resolving any queries regarding airplane accommodation, flight timings, reservations, etc. Moreover, the individual will also handle key operations such as data collection, data entry, and verification, etc.
Responsibilities:
- Assist customers with their airline-related issues.
- Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client.
- Maintain swift responses to customers via phone call, email/chat, and back office.
- Maintain a level of service through dealing with customers in a friendly efficient, and attentive manner.
- Document each customer query as well as the resulting solution.
- Provide alternatives that best fit the customer’s needs.
- Follow standard processes and procedures when it comes to providing resolutions.
- Stay up to date with the latest updates on airline schedules, timings, airline accommodations, etc.
- Able to deal with objections and handle customer pushbacks.
Required Skills
Qualification: Minimum bachelor in relevant field.
Experience: Minimum 1 year of relevant experience.
Required Skills:
- Good English communication skills
- Experience in Cryptic Command GDS (Sabre, Apollo, or Amadeus)
- Critical Thinking
- Time Management
- Specialist Focus
- Organizing
- Priority Setting
- Problem Solving
- Professional Composure